Simplicity, transparency, and security are the hallmarks of your online shopping experience at sophistaa.com. We go the distance to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. Please peruse our Return Policy for your understanding.

A product is only eligible for return under the following conditions:

• A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation.
• If you identify a quality or a manufacturing defect on the received product.
• If the product is received in a damaged condition. Note: Please do not accept any package if it is tampered with or damaged upon delivery.

To ensure that we are able to process your returns accurately and promptly, please read through the return process, along with the guidelines that need to be followed.

RETURN PROCESS:

1. Please raise a Return Request within 48 hrs of delivery by calling our Customer Service or mail us at info@sophistaa.com. You can also submit your Return Request by signing into ‘My Account’ and filling the ‘Submit a Support Request’ form, to initiate the return process.
2. You will be asked to mail a good quality picture of the received product clearly depicting the issue (in case of damage/defect/incorrect product) along with your order details to info@sophistaa.com. Our Quality Assurance team will check the details in reference to its eligibility for return.
3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pickup for the product in question. It usually takes about 2-3 working days for organizing a pickup and 7-10 days for delivery at our warehouse.
4. Once the merchandise is back at our warehouse, the refund process will get initiated within 7 days of receiving it. Read further for important details.

POINTS TO REMEMBER:

• Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice, etc.
• Product should be unused and in the original condition.
• Product can be returned for a store credit or a refund, processed within 7 days of receiving the merchandise in our warehouse.
• sophistaa.com reserves the right to do a thorough quality check of the product before issuing a refund. Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case-by-case basis and we request you to get in touch with our team for a prompt resolution.
• Products bought online cannot be exchanged or returned in our stores.

DISCLAIMER:

All policies are subject to change without prior notice. In case of any conflict, the Terms & Conditions Policy would prevail.

For any assistance contact our Customer Service or mail us at info@sophistaa.com, to initiate the return process.

REFUND POLICY:

All refunds will be processed within 7 days of receiving the merchandise back at our warehouse. The refunds will be made in the form of Store Credits or through the same mode of payment as in the order placement.

Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed within 24-48 hours.

All other refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. All online refunds are processed within 7 working days. Any NEFT transactions take about 5 days to get fully processed, however, for Credit Cards the refund amount will show in your next billing.

Refunds for CBD payments will be issued either through store credits or an account payee cheque in the customer’s name (as given in ‘billing name’ at the time of purchase). The customer will receive the cheque within 15 days of receiving the product, this includes the transit time.

CANCELLATION POLICY:

Any cancellation requests will only be accepted if they are made within 24 hrs of placing the order and a full refund will be issued for it. However, if the request is made at a time when the product is already in transit, a nominal In-transit cancellation fee will be charged 10% of the order value. This is due to the nature of our products which are high-quality fragile items, once in transit, we expect our guests to share a part of the shipping charges already borne by us.

The customer needs to raise a cancellation request to Customer Service or mail us at info@sophistaa.com. We will refund the amount by the same mode the customer paid to us except for CBD (that will be refunded either by store credits or cheque).

DISCLAIMER:

All conditions as mentioned above may not be implied by laws and are limited to the durations and conditions as mentioned and sophistaa.com shall not be liable for any incidental, special or consequential damages, human injury, or losses including but not limited to loss of business, profits, or use whether in an action in contract or based out of or in connection with the use or performance of the product. In continuation to the above, the conditions shall not affect the other provisions and also the customer’s statutory rights under applicable laws